Algemene verkoopsvoorwaarden

Terms and Conditions

Prior booking with us, please read Terms and Conditions plus the cancellation policy below.

Cooldrive is a broker rental company offering to clients the best rental deals wherever Cooldrive operates.

Price and availability are subject to change without notice due to specials, yield management and currency exchange. Your booking will not be processed without an imprint of your credit card and no deposit will be taken until the vehicle is confirmed according to offer you have selected. After this point only, the customer is responsible for cancellation costs by both local rental company and Cooldrive. Once the deposit is processed, Cooldrive will then confirm the booking and will send you the confirmation details. Cooldrive will send the travel documents (vouchers) once the full balance is paid.

Once booking confirmed, Cooldrive will gladly make amendments for free: however, concerning the pick-up date and drop off dates change might affect the price.

When changing the length of the rental or changing insurance package or adding extras: the deposit amount will not be adjusted, it will simply change the balance due.

Cooldrive is dealing with a variety of Motorcycle rental companies. These brands have their own terms and conditions that you need to understand before proceeding with your booking. We make our best effort to keep this information visible and accurate on our website but we cannot guarantee that the terms and conditions are not modified by the rental companies themselves without notice.

Please make sure of your travel arrangements prior to confirming the booking. As stated above, we are happy to change travel dates subject to availability when required but this may affect the price with a higher daily rate..

Cooldrive is not responsible for any International bank fee your credit card company may charge and for the currency exchange they may apply if you do not pay in your currency.

If you have booked a transfer or if it is included in services, your flight details (or any details to organize it) must be given at least 10 days in advance. In most of cases, you will have anyway to call the rental agency to announce your arrival before going to the meeting point.

In case of problem with vehicle given, you must send us an email or call us within 48 hours and give us a precise description of troubles and you may join scan or pictures that could help us to solve issue. We've noticed that after 48h the issue process is less efficient. Concerning the return of vehicle you have 2 weeks to warn us about an issue with the rental agency.

The rental fleet may vary without notice and the size of vehicle is given close to common reality and we can't be responsible of size as long as the group booked is the group given.

Please double-check your confirmation and your voucher to be sure that fits your request (mileage, dates, optional extras …). We won't be able to do something after your pick-up.

Most of the time, the safety deposit is required on pick-up day. Please check that the limits on your card can handle the amount requested (whatever the balance on your current account).

Cooldrive is a rental broker not an insurance company: we are not involved in excess that may be taken by rental agency in case of damages. This excess amount is mentioned on offer, confirmation and voucher. You are entitled to an excess refund only if you have selected the excess refund insurance proposed as optional extra in our quotes.

For the vehicle pick-up following documents are mandatory: original driver’s license, valid credit card on the same name with sufficient funds.

Cancellation and Refund Policy

Please note: cancellations and amendments must be made strictly via email at contact@cooldrive-rental.com

Our cancellation and refund conditions are specific to each offer and are adapted to the respective cancellation and refund conditions of our suppliers. This information is easily accessible in your customer area for each offer ou reservation, in each detailed offer, booking confirmation and voucher (PDF documents). In addition, CoolDrive will bear the costs of IT, administrative and accounting management, as well as credit card charges, up to a maximum of 20% of the rental amount.

As the Merchant of Record, we are responsible for the service in case of cancellation. Cancellations must be made strictly via email (contact@cooldrive-rental.com).

Date of receipt of your cancellation request by email will serve as a reference for the calculation of the refund. In most of the case, the cancellation policy is strict, and we won't be able to refund cancelation made less than 30 days before pick-up. In case of full or partial refund, it will be made within 30 days of your cancellation request.

Purchase a travel insurance or check if your credit card covers you for that matter.

Anyway, we recommended to purchase a Travel Insurance to protect your party during, and prior journey. Some Travel insurances cover you in the event of needing to cancel your bookings in case of illness and some other good reasons.