Terms & Conditions
Terms and Conditions
Prior booking with us, please read Terms and Conditions plus the cancellation policy below.
Cooldrive is a broker rental company offering to clients the best rental deals wherever Cooldrive operates.
Price and availability are subject to change without notice due to specials, yield management and currency exchange. Your booking will not be processed without an imprint of your credit card and no deposit will be taken until the vehicle is confirmed according to offer you have selected. After this point only, the customer is responsible for cancellation costs by both local rental company and Cooldrive. Once the deposit is processed, Cooldrive will then confirm the booking and will send you the confirmation details. Cooldrive will send the travel documents (vouchers) once the full balance is paid.
Once booking confirmed, Cooldrive will gladly make amendments for free: however, concerning the pick-up date and drop off dates change might affect the price.
When changing the length of the rental or changing insurance package or adding extras: the deposit amount will not be adjusted, it will simply change the balance due.
Cooldrive is dealing with a variety of Campervan and Motorhome rental companies. These brands have their own terms and conditions that you need to understand before proceeding with your booking. We make our best effort to keep this information visible and accurate on our website but we cannot guarantee that the terms and conditions are not modified by the rental companies themselves without notice.
Please make sure of your travel arrangements prior to confirming the booking. As stated above, we are happy to change travel dates subject to availability when required but this may affect the price with a higher daily rate..
Cooldrive is not responsible for any International bank fee your credit card company may charge and for the currency exchange they may apply if you do not pay in your currency.
If you have booked a transfer or if it is included in services, your flight details (or any details to organize it) must be given at least 10 days in advance. In most of cases, you will have anyway to call the rental agency to announce your arrival before going to the meeting point.
In case of problem with vehicle given, you must send us an email or call us within 48 hours and give us a precise description of troubles and you may join scan or pictures that could help us to solve issue. We've noticed that after 48h the issue process is less efficient. Concerning the return of vehicle you have 2 weeks to warn us about an issue with the rental agency.
The rental fleet may vary without notice and the size of vehicle is given close to common reality and we can't be responsible of size as long as the group booked is the group given.
Please double-check your confirmation and your voucher to be sure that fits your request (mileage, dates, optional extras …). We won't be able to do something after your pick-up.
Most of the time, the safety deposit is required on pick-up day. Please check that the limits on your card can handle the amount requested (whatever the balance on your current account).
Cooldrive is a rental broker not an insurance company: we are not involved in excess that may be taken by rental agency in case of damages. This excess amount is mentioned on offer, confirmation and voucher. You are entitled to an excess refund only if you have selected the excess refund insurance proposed as optional extra in our quotes.
For the vehicle pick-up following documents are mandatory: original driver’s license, valid credit card on the same name with sufficient funds.
Bookings are related exclusively to vehicle categories and not to specific models.
In case of unavailability of models on the website, we give our best efforts to find vehicles with the same capacity and similar services. Always attentive to the evolution of the market and to the progress of the manufacturers, our local partners reserve the right to refresh pictures without notice, the mix of fleet, as well as their rates.
The price of the rental as well as optional services / products is set by the current rates available on our website. The rental price is must be prepaid. Only the category of the vehicle indicated at the time of booking is guaranteed. In the case where there are several different models within the same category, the renter may not under any circumstances require one vehicle over another, the rental price being the same for all vehicles in the same category. In case of force majeure, it may happen that the local partner reserves the right to deliver another vehicle from an equivalent category or even superior category to meet the needs of the renter (number of seats as indicated in the registration certificate and number of beddings). If the vehicle provided is from a superior category, the rate difference between the two rentals is offered to the renter.
Please note: cancellations and amendments must be made strictly via email.
Each quote is specific, the cancellation policy depends on rental company and is attached to the quote and mentioned in the booking confirmation and voucher as well.
It means that when you decide to book a Cooldrive offer you agree with cancelation policy attached to it.
Most of the case, the cancellation policy of our suppliers is strict, and we won't be able to refund cancelation made less than 30 days before pick-up.
Purchase a travel insurance or check if your credit card covers you for that matter.
Anyway, we recommended to purchase a Travel Insurance to protect your party during, and prior journey. Some Travel insurances cover you in the event of needing to cancel your bookings in case of illness and some other good reasons.